Day-2 Operations & Reliability
How do I escalate incidents between agent and platform teams for Catalyst deployments?
Start with a shared, documented escalation playbook aligned to Catalyst’s operational boundaries. Map incident severity tiers to specific team contacts, with clear handoff criteria for when agent-specific logic failures shift to platform execution support. Include trigger points for cross-team syncs to validate probabilistic workflow state and resolve execution bottlenecks. Note that this framework does not override pre-defined team ownership of probabilistic workflow error resolution.
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