Direct access to the engineers who created Dapr. Get to production faster, with Dapr Support Pro, starting $99/mo.
$99/mo
Billed monthly
Cost-efficient support for teams in development.
Best-practice guidance and help optimizing your implementation, without paying for production-grade urgency you don’t need yet.
Custom pricing
Priced for your deployment
24x7 support for mission-critical production.
For enterprise teams running Dapr in production where downtime has a dollar figure attached.
First-response targets by priority, measured from when a ticket is opened.
Critical, e.g. production outage
High to medium, e.g. key functions down
Low, e.g. questions and guidance
When the team is staffed
| Priority | Dapr Support Pro | Enterprise Dapr Support |
|---|---|---|
| P0Critical, e.g. production outage | 1 business day | 1 hour, 24x7 |
| P1 / P2High to medium, e.g. key functions down | 2–3 business days | 4 hours to 1 business day |
| P3Low, e.g. questions and guidance | 4 business days | 2 business days |
| Support hoursWhen the team is staffed | 8 AM – 5 PM PST (UTC −7) 8 AM – 5 PM CEST (UTC +2) | 24x7 |
Whether you are still proving the architecture, racing to a launch date, or running Dapr in production, Diagrid can help at every stage.
Prove Dapr fits your architecture in weeks, not quarters. We build a working POV alongside your engineers and train them on patterns that scale.
Architectural guidance and design reviews that stop early decisions from becoming rework. Answers in hours, not open issues.
Ship features and run upgrades without maintenance windows. Regular audits surface problems before your customers do.
Support scoped per team, so each gets the right level of engagement whether it is evaluating or running in production.
Diagrid's customer success team is staffed by Dapr maintainers and contributors. When your team opens a ticket, it goes to people who have read the code path in question and in many cases wrote it.
Five things customers came to us for, and what happened.
Community support is best effort from volunteers on their own schedule. Diagrid support carries a contractual response time, a named team, and a dedicated Slack channel. On Enterprise Dapr Support, that includes a 1-hour P0 response at any hour.
Diagrid Dapr Distribution for Enterprise (D3E) is Diagrid's hardened build of Dapr, with extended version support and enterprise security requirements addressed. D3E support is included with Enterprise Dapr Support.
All clouds. Support covers Dapr OSS running anywhere you run it, including self-managed Kubernetes, managed Kubernetes across the major providers, and on-premises deployments.
No. Support covers unmodified Dapr within the supported version window. Alpha and beta APIs and SDKs are also outside scope.
A critical issue such as a production outage or a complete loss of a core capability. Sev2 covers high-impact issues where key functions are down, Sev3 covers non-critical defects, and Sev4 covers questions and guidance requests.
Yes. Teams commonly start on Dapr Support Pro during development and move to Enterprise Dapr Support ahead of a production launch date.
Cancel anytime by emailing support@diagrid.io. Your plan stays active until the end of the month you've paid for, and you won't be charged again.
Ten hours of structured time with the Diagrid team, on every plan, covering your architecture, your deployment target, and the specific Dapr building blocks you are using.
Tell us where Dapr is today and we'll reply with a quote within one business day. Or book some time with our representative and get a quote shortly.
