Diagrid Enterprise Support Tiers

Diagrid Enterprise makes running Dapr easier and more secure. Backed by expert guidance and support, your team can deploy Dapr to production with complete confidence.

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Standard
Standard tier is designed for teams prototyping with Dapr, who seek troubleshooting support to avoid getting stuck during development.
Select
Select tier is designed for teams seeking more hands-on support during pre-production development, including reviews and expert guidance, ensuring best practices are adopted.
Premium
Premium tier is designed for organizations running in production, who need rapid response, elevated security, and ongoing optimization.
Standard
Essential Support for Dapr
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Select
Expert Guidance for Dapr Success
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Premium
Enhanced Support for Dapr
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COVERAGE
Access
Sev1 Response
(Critical, e.g. outage)
Sev2 Response
(High, e.g. key functions down)
Sev3 Response
(Medium, e.g. non-critical issues)
Sev4 Response
(Low, e.g. questions)
Security
Version Support
Onboarding
Check-in cadence
Feature
Prioritization
Temporary   
Dapr Versions
Architecture  Reviews
Training
Exclusions
Dapr OSS, all clouds
Portal/email/Slack Unlimited support calls
4 hours (business hours)
2 business days
3 business days
4 business days
Critical (Sev1) updates
OSS: current + last 2
10 hours onboarding process
Meeting every other month for development
and issue resolution
N/A
N/A
N/A
N/A
No support for modified Dapr, unsupported versions, alpha/beta APIs, and/or SDKs.
Dapr OSS, all clouds
Portal/email/Slack Unlimited support calls
4 hours (business hours)
2 business days
3 business days
4 business days
Critical (Sev1) updates
OSS: current + last 2
10 hours onboarding process
Monthly meetings for
development and issue
resolution
N/A
N/A
30 expert reviews and
optimization of Dapr
application architecture
Training sessions that cover Dapr architecture, best practices, and hands on workshops tailored to your team.
No support for modified Dapr, unsupported versions, alpha/beta APIs, and/or SDKs.
Dapr OSS, all clouds
Portal/email/Slack Unlimited support calls
1 hour (24×7)
4 hour (24×7)
1 business day
2 business days
Critical (Sev1) updates + non critical CVEs, tracking, audits
OSS: current + last 2
D3E: current + last
10 hours onboarding process
Meetings twice a month for development and issue resolution
Prioritized requests for new Dapr OSS versions. Discussion on the development timeline and delivery required
For Sev1 issues
30 expert reviews and
optimization of Dapr
application architecture
Training sessions that cover Dapr architecture, best practices, and hands on workshops tailored to your team.
No support for modified Dapr, unsupported versions, alpha/beta APIs, and/or SDKs.