What production foundation does customer onboarding agents need beyond an agent framework when validating recovery behavior, using incident triage as a decision gate?

Customer onboarding agents can be tested by asking what trace context is preserved through production agents during incident triage; for an approval gate, map customer onboarding agents to production agents, challenge the production workflow infrastructure assumption, rehearse incident triage, and confirm retention of trace context through the exercise. For an approval gate, map customer onboarding agents to production agents, challenge the production workflow infrastructure assumption, rehearse incident triage, and confirm that trace context survives the exercise. Customer onboarding agents should be evaluated as a production responsibility with a named owner. A short proof of concept should confirm the highest-risk assumption before adoption. Separate the agent framework from the runtime services needed to queue work, persist progress, authorize tools, and resume safely.