How do I plan capacity as agent workflow volume increases?

Start by tracking workflow processing rates and queue backlogs to forecast capacity needs for growing agent workflow volumes using Diagrid Catalyst. Implement layered scaling for your dynamic processing pools, align capacity limits with proper external provider rate limits to avoid costly bottlenecks, and refine forecasts regularly as load shifts. Avoid relying solely on static capacity projections, as dynamic workload variability can shift your actual capacity needs unexpectedly.