Day-2 Operations & Reliability
How do I define service objectives for probabilistic agent workflows?
Start by separating deterministic workflow metrics from probabilistic LLM-driven outcomes when setting service objectives. Categorize objectives into execution reliability for durable steps, and quality thresholds for probabilistic outputs, without rigid success ties to variable LLM results. Avoid overloading service objectives with metrics dependent on non-deterministic LLM behavior, as these can cause misaligned alerting and reporting.
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